Download App

Return and Refund Policy

Last Updated: 18 March 2026

Welcome to SpicesDolly (https://www.spicesdolly.in/).

This Return and Refund Policy outlines the terms under which returns, cancellations, and refunds are handled on our platform.

1. Platform Role

SpicesDolly is a marketplace that connects buyers, vendors, and delivery partners.

  • Products are listed and sold by independent vendors
  • Vendors are responsible for returns, refunds, and product quality

SpicesDolly acts only as a facilitator and is not directly responsible for product-related issues.

2. Return Eligibility

A product may be eligible for return if:

  • It is damaged, defective, or incorrect
  • It does not match the product description
  • It is expired (for consumable goods)

To be eligible:

  • Request must be raised within a reasonable time (usually 24–48 hours after delivery)
  • Product must be unused and in original condition
  • Original packaging and invoice should be available

3. Non-Returnable Items

The following items may not be eligible for return:

  • Perishable goods (fresh food, groceries, etc.)
  • Opened or used items
  • Items marked as “Non-Returnable”
  • Personal care products (if opened)

Return eligibility is subject to vendor policy.

4. Return Process

To request a return:

  1. Contact vendor directly OR
  2. Email support@spicesdolly.in
  3. Provide order details, issue description, and images (if applicable)

The vendor will review and approve/reject the request.

5. Refund Policy

  • Refunds are processed by the vendor after approval
  • Refund amount will be credited to the original payment method
  • Processing time depends on payment provider (typically 5–10 business days)

SpicesDolly does not directly process refunds but may assist in communication.

6. Cancellation Policy

  • Orders can be canceled before they are shipped or accepted
  • Once processed or shipped, cancellation may not be possible
  • Refund (if applicable) will follow the vendor’s policy

7. Delivery Issues

If you face delivery-related issues:

  • Late delivery
  • Missing items
  • Damaged packaging

You must report the issue within a reasonable time after delivery.

8. Disputes

  • Buyers and vendors are encouraged to resolve disputes directly
  • SpicesDolly may assist but is not obligated to mediate

Final resolution depends on vendor policy and applicable laws.

9. Compliance with Law

All returns and refunds are subject to:

  • Vendor policies
  • Applicable Indian laws
  • Consumer Protection (E-Commerce) Rules, 2020

10. Contact Support

For help or complaints:

📧 support@spicesdolly.in
🌐 https://www.spicesdolly.in/

SpicesDolly E-Commerce Private Limited
Plot No. 11, Mahanadi Vihar
Nayabazar, Cuttack – 753004
Odisha, India

11. Changes to Policy

We may update this policy at any time.
Changes will be posted with an updated date.

12. Acceptance

By using SpicesDolly, you agree to this Return and Refund Policy.