Privacy Policy

Last Updated: 18 March 2026

SpicesDolly E-Commerce Private Limited (“we”, “our”, “us”) operates the website https://www.spicesdolly.in/ and mobile applications (collectively, the “Platform”).

We are committed to protecting your privacy and ensuring your personal information is handled securely and transparently.

1. Information We Collect

We collect information to provide better services across our website and mobile apps.

a) Personal Information

Full Name
Phone Number
Email Address
Address (Shipping / Billing)
Profile details (if registered user/vendor/delivery partner)

b) App-Specific Data

When you use our mobile application, we may collect:

📍 Location Data (for delivery & nearby services)
📷 Photos / Media (for profile, product uploads, KYC, etc.)
📱 Device Information (device type, OS, app version)
🔐 Login & authentication data

c) Order & Transaction Data

Products purchased
Order history
Payment status (processed via secure third-party gateways)

d) Usage Data

Pages/screens visited
App interactions
IP address & browser type

2. How We Use Your Information

We use your data to:

Process and deliver orders
Provide app features (tracking, navigation, etc.)
Manage user/vendor/delivery accounts
Improve app and website performance
Send order updates & notifications
Provide customer support
Detect fraud and ensure platform security

3. Data Sharing

We do NOT sell your personal data.

We may share your information with:

Delivery partners (for order fulfillment)
Vendors (to process your order)
Payment gateways (secure transactions)
Cloud/hosting/analytics providers
Government/legal authorities (if required by law)

4. Permissions Used in Mobile App

Our app may request the following permissions:

Location → for delivery tracking & nearby services
Camera / Media → for uploading profile images, products, documents
Storage → to save and upload images
Notifications → for order updates & alerts

You can control permissions anytime in your device settings.

5. Cookies & Tracking

We use cookies and similar technologies to:

Improve user experience
Store preferences
Analyze traffic

You can disable cookies via browser settings.

6. Data Security

We implement industry-standard security practices:

Encrypted data transmission (HTTPS)
Secure authentication
Limited access controls

However, no system is 100% secure.

7. Data Retention

We retain your data only as long as necessary for:

Providing services
Legal compliance
Dispute resolution

8. Your Rights

You have the right to:

Access your data
Update or correct information
Request account deletion
Opt-out of marketing notifications

📩 To request deletion: email us at support@spicesdolly.in

9. Account Deletion

Users can request account deletion by:

Emailing support@spicesdolly.in
Or through app settings (if available)

Once requested, your data will be deleted within a reasonable time, except where legally required to retain it.

10. Third-Party Links & Services

Our platform may contain links to third-party services.
We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not intended for users under 18 years of age.
We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be reflected with a new “Last Updated” date.

13. Contact Us

SpicesDolly E-Commerce Private Limited
Plot No. 11, Mahanadi Vihar
Nayabazar, Cuttack – 753004
Odisha, India

📧 Email: support@spicesdolly.in
🌐 Website: https://www.spicesdolly.in/

14. Consent

By using our website or mobile application, you agree to this Privacy Policy.