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Terms and Conditions

Last Updated: 18 March 2026

Welcome to SpicesDolly (https://www.spicesdolly.in/).

These Terms and Conditions (“Terms”) govern your use of our website and mobile application (collectively, the “Platform”), operated by SpicesDolly E-Commerce Private Limited (“Company”, “we”, “our”, “us”).

By accessing or using our Platform, you agree to comply with and be bound by these Terms.
If you do not agree, please do not use our services.

1. Platform Overview

SpicesDolly is an online marketplace that enables:

  • Customers to purchase products
  • Vendors to sell products
  • Delivery partners to fulfill orders

We act as an intermediary platform facilitating transactions.

2. Eligibility

To use our Platform, you must:

  • Be at least 18 years old
  • Provide accurate and complete information
  • Use the Platform in compliance with applicable laws

We reserve the right to suspend or terminate access if these conditions are not met.

3. User Accounts

  • Account registration may be required to access features
  • You are responsible for maintaining account confidentiality
  • You are responsible for all activities under your account

We may suspend or terminate accounts for misuse or violations.

4. Vendor Terms

If you are a vendor, you agree to:

  • Provide accurate product details, pricing, and images
  • Ensure product quality and legal compliance
  • Fulfill orders within the promised timeline
  • Handle returns and refunds responsibly
  • Comply with applicable tax and business laws

SpicesDolly is not responsible for vendor product quality or claims.

5. Buyer Responsibilities

As a buyer, you agree to:

  • Provide correct delivery information
  • Make timely payments
  • Review orders upon delivery
  • Report issues within a reasonable timeframe

Misuse of the Platform may result in account restriction.

6. Orders & Payments

  • Orders are subject to acceptance by vendors
  • Payments are processed through secure third-party providers
  • Prices and availability may change without notice

We are not responsible for transaction failures caused by payment gateways.

7. Delivery Policy

  • Delivery may be handled by vendors or third-party partners
  • Estimated delivery times are not guaranteed
  • Delays may occur due to logistics or external factors

Risk transfers to the buyer upon successful delivery.

8. Cancellation & Refunds

  • Orders can be canceled within the allowed time window
  • Refunds are subject to vendor and platform policies
  • Some products may not be eligible for return

Refund processing time depends on the payment provider.

9. Intellectual Property

All content on the Platform, including:

  • Logos
  • Design
  • Text
  • Software

is the property of SpicesDolly and protected by applicable laws.

Vendors grant us permission to display their product content.

10. Prohibited Activities

Users must not:

  • Provide false or misleading information
  • Engage in fraudulent or illegal activities
  • Attempt to disrupt or hack the platform
  • Upload harmful or offensive content

Violation may lead to immediate account termination.

11. Limitation of Liability

The Platform is provided on an “as is” and “as available” basis.

We do not guarantee:

  • Product quality
  • Uninterrupted service
  • Error-free operation

We are not liable for:

  • Vendor-related issues
  • Delivery delays or failures
  • Indirect or consequential damages

12. Account Suspension & Termination

We may suspend or terminate accounts for:

  • Violation of Terms
  • Fraudulent behavior
  • Legal non-compliance

Users may request account deletion by contacting support.

13. Dispute Resolution

  • Buyer and vendor disputes should be resolved directly
  • We may assist but are not obligated

These Terms are governed by the laws of India.
Jurisdiction: Courts of Cuttack, Odisha.

14. Third-Party Services

We may use third-party services such as:

  • Payment gateways
  • Hosting providers
  • Analytics tools

We are not responsible for their policies or performance.

15. Changes to Terms

We may update these Terms at any time.
Continued use of the Platform indicates acceptance of the updated Terms.

16. Privacy Policy

Your use of the Platform is also governed by our Privacy Policy.

17. Contact Information

SpicesDolly E-Commerce Private Limited
Plot No. 11, Mahanadi Vihar
Nayabazar, Cuttack – 753004
Odisha, India

📧 support@spicesdolly.in
🌐 https://www.spicesdolly.in/

18. Acceptance

By using SpicesDolly, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.